Explain the road ahead
Help the policyholder understand the general stages of the process and identify the questions they want answered.
CLAIMS COACHING
Independent guidance when a claim changes everything.
Litmus licensed adjusters with more than 30 years of claims experience help advisors and their clients understand what happens next, collect information, document the loss, and prepare for each claims conversation—independent of the carrier.
SERVES THE ADVISOR + CLIENT · INDEPENDENT OF THE CARRIER · LICENSED ADJUSTERSUnderstand the processCollect the informationDocument the damagePrepare the questionsNavigate next steps
HOW COACHING WORKS
From uncertainty to a prepared claims conversation.
The coach stays focused on the education and preparation work that can otherwise create confusion, repetitive calls, and incomplete information.
Gather the facts once
Organize incident details, dates, parties, damage descriptions, photos, receipts, and other supporting information.
Build a clearer handoff
Help the policyholder prepare for the carrier conversation with information and questions in one place.
Stay supported through next steps
Help the policyholder track requests, organize follow-up information, and understand what to ask as the claim progresses.
WHAT COACHING CAN IMPROVE
A better-prepared client. A clearer starting point for everyone.
A Litmus licensed claims coach—independent of the carrier—helps the client organize the work around the claim without taking over the carrier's role.
A better-prepared policyholder
The client understands the general process and arrives with a more focused set of questions.
Information collected earlier
Dates, parties, damage details, photos, receipts, and other available information are brought together sooner.
A clearer loss record
Important facts and supporting materials are organized so the client can communicate what happened more clearly.
Fewer avoidable follow-ups
A more complete starting point can reduce confusion and repetitive requests for information already available.
Less burden on the advisor
The coach handles education, preparation, and organization that might otherwise fall to the advisor or staff.
Visible next actions
Requests, open questions, and follow-up items stay organized as the carrier-led claim process moves forward.
IMPORTANTCoaching may improve preparation and organization, but it does not determine coverage, adjust the claim, negotiate settlement, or guarantee a claim result.
IN THEIR WORDS
Guidance can change the experience.
“We didn’t need a public adjuster—we just needed guidance.”
Mark · Claims coaching client
“Thank you for making an expert available to us.”
Tracy · Claims coaching client
“It was such a comfort to talk to someone who had our best interests in mind and wasn’t trying to sell us something. We’re eternally grateful.”
Jeff · Claims coaching client
COACHING WITH CLEAR BOUNDARIES
Support the process without taking over the claim.
Litmus claims coaches are licensed adjusters who serve the advisor and client—not the carrier. They provide education, preparation, information collection, and organization; they do not perform carrier claim adjusting, public adjusting, coverage determinations, settlement negotiation, legal representation, or promise a coverage or claim outcome.
LICENSED LITMUS CLAIMS COACHESINDEPENDENT OF THE CARRIERNO COVERAGE DETERMINATIONSNO SETTLEMENT NEGOTIATIONNO LEGAL ADVICE
MAKE THE CLAIM EASIER TO NAVIGATE
Give people a guide when they need one most.
See how a Litmus licensed claims coach—independent of the carrier—can reduce the burden on advisors and help clients arrive more informed, organized, and prepared.
Add claims coaching to your P&C Desk